System Operations

Customer Journey

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Day 2 – System Operations

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Running and monitoring your IT solutions is a critical aspect of ensuring their continuous operation and optimal performance for your day-to-day tasks. Ongoing management and monitoring are necessary to detect and address any issues proactively.

During this process, we establish a feedback loop that will determine monitoring defined on the Service Level Agreements (SLA) and procedures to follow in case a problem occurs.

This means we obtain information from the monitoring systems (i.e. resources usage and metrics, application performance monitoring) and if an issue arises, we orient the root cause of the issue, find a way to solve it and implement the correct solution. This cycle is continuously repeated to ensure your systems keep up and running.

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“We manage and monitor IT solutions to ensure continuous operation, optimal performance and proactive problem detection and resolution.”

Markus | Managing Director

Markus

Other services

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Our solutions

Do you need a new, non-corporate view of a specific IT project? Do you want to drive automation in your company or use your collected Big Data properly? With us, you have found the right partner. From infrastructure modernisation and migration projects to hybrid cloud platform solutions.

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